1. Information We Collect

CleanShift collects information to provide, improve, and protect our services. We collect information in the following ways:

Personal Information You Provide

Account information (name, email address, phone number, company details)
Profile information and preferences
Payment and billing information
Communications with us (support tickets, feedback, surveys)
Facility and location information for cleaning services

Information We Collect Automatically

Device and usage information (IP address, browser type, device identifiers)
Location data and GPS coordinates for service delivery
Service performance data and analytics
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

To provide and deliver our cleaning platform services
To process payments and manage your account
To communicate with you about our services, updates, and promotional offers
To provide customer support and respond to your inquiries
To improve our platform through analytics and user feedback
To ensure platform security and prevent fraud
To comply with legal obligations and enforce our terms
To coordinate cleaning services and track performance metrics

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform:

Essential Cookies: Required for basic platform functionality and security
Analytics Cookies: Help us understand how users interact with our platform
Preference Cookies: Remember your settings and personalize your experience
Marketing Cookies: Used to deliver relevant advertisements and track their effectiveness

You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in limited circumstances:

Service Providers: With verified cleaning professionals to deliver requested services
Business Partners: With trusted partners who help us provide our services
Legal Requirements: When required by law, court order, or government regulation
Safety and Security: To protect the rights, property, or safety of CleanShift, our users, or others
Business Transfers: In connection with mergers, acquisitions, or asset sales
Consent: When you explicitly consent to the sharing

5. Data Retention and Security

We retain your information only as long as necessary to provide our services and fulfill legal obligations:

Account information is retained while your account is active
Transaction records are kept for legal and business purposes
Communication logs are maintained for customer service quality
Analytics data is aggregated and anonymized for research

We implement industry-standard security measures including encryption, secure data centers, access controls, and regular security audits to protect your information.

6. Your Rights and Choices

You have several rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate personal information
Deletion: Request deletion of your personal information (subject to legal obligations)
Portability: Receive your personal information in a machine-readable format
Opt-out: Unsubscribe from marketing communications
Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Third-Party Services and Links

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services.

We encourage you to review the privacy policies of any third-party services you access through our platform. These external services have their own privacy policies and terms of use.

Some third-party integrations may include payment processors, analytics providers, and communication tools that help us deliver our services more effectively.

8. Children's Privacy

CleanShift's services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

If you believe that a child under 13 has provided us with personal information, please contact us immediately at [email protected].

9. International Users and Data Transfers

CleanShift is based in the United States, and your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

We ensure that any international data transfers comply with applicable privacy laws and implement appropriate safeguards to protect your information.

If you are located outside the United States, you consent to the transfer and processing of your information in the United States in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes to this Privacy Policy, we will notify you by email (to the address associated with your account) or through our platform before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.